We’re sorry to hear your purchase didn’t meet your needs. Please read below to initiate your return.

Return Policy

Our Support staff will help you complete a return for any of the following within 30 days of purchase:

• Unmodified or unused product in original packaging;
• Product damaged in transit; or
• If the incorrect item was received.

Notice: If the product(s) was purchased over 15 days ago or has been modified, soldered, damaged or the original state has been altered in any way, IC Outlets reserves the right to deny the return.

Returns

Returns must be initiated within 30 days of purchase. Only products originally shipped from IC Outlets will be considered for return to IC Outlets. By a Customer requesting return of products to IC Outlets, the Customer certifies that the products were purchased from IC Outlets and there has been no substitution of the product from another supplier, distributor or other source of the product, including a dropship partner. Returns must be for products that are: (a) unmodified or unused and in original packaging; (b) product that has been damaged in transit; or, (c) if the incorrect product was received. If the product is approved for failure analysis/warranty evaluation by a IC Outlets representative via a Return Material Authorization (RMA).

Exchanges

Any item for exchange must be in original packaging and in unused condition. Exchanges must be requested within 30 days of ship date. Defective item(s) may be exchanged/returned for the same item if approved by a Customer Support Representative. Items purchased from IC Outlets that have been used or altered and any items that have been sold NC/NR will not be accepted for exchange.

Non-Cancelable and Non-Returnable (NCNR) Items

Because of the custom nature of NCNR orders, our standard return and cancellation policies do not apply. Once the Product has been shipped from IC Outlets, those Products cannot be returned. If IC Outlets (a) holds Product(s) in our inventory for Customer, (b) orders specialty Product(s) specifically for an order from a third party supplier, (c) has begun manufacturing Product(s) based on order, (d) an Order for an A La Carte (ALC) board has been placed, or (e) has begun manufacturing a Custom Kit, that order cannot be canceled. A Custom Kit is defined as any kit that has been modified from our storefront SKU to be customized to the customer’s specifications.

Return Freight/Restocking Fee

IC Outlets reserves the right to charge cancellation fees. IC Outlets does not refund the original shipping and handling. Customer is responsible for all return freight charges. IC Outlets does not accept COD shipments.

Refunds

Upon receipt and inspection of returned item(s), IC Outlets will advise of the refund status. In this case of factory warranty or failure analysis, IC Outlets will issue any applicable credit pending manufacturer confirmation of failure. IC Outlets initiates credits via the original method of payment within 48 hours of approval. Refunds via credit card can take up to 10 business days to post to the account. Returns for Orders older than 30 days or returns including merchandise that is not in original condition or unable to be restocked, IC Outlets reserves the right to deny the return or change the refund method to store credit.